Maximize your freedom with a FLEX Passes!
With a FLEX pass, your eligible trips only become billable after the 31st minute (75 km included per trip, 24¢ per km after 75 km). You will have one month from the effective date to use your pass.
Two types of pass are available, each with its own specific advantages and significant savings.
20-trip FLEX Pass
Pays for itself after only 5 trips or less if you are a Value plan member.
Unlike the FLEX Unlimited Pass (opposite), with this product it’s up to you to decide if you want to use a pass for a given trip.
See General terms of use for applicable terms and conditions, and click on this link to find out how to use your pass >
FLEX Unlimited Pass
Pays for itself after only 8 trips or less if you’re a Value plan member.
There is no limit to the number of trips you can make with this pass. However, you must wait 45 minutes between the end of one trip and the start of the next to benefit from a new credit.
See General terms of use for applicable conditions.
The FLEX 20-trip pass gives you more flexibility, in that you don’t have to wait 45 minutes for a credit on your next trip, but you may need to buy more than one pass in a month if you use vehicles very often. Make your calculations. Do the math! It’s up to you to choose the type of pass that best suits your needs!
How to obtain a FLEX Pass
You can purchase a FLEX Pass at any time by logging into your online account. It is then possible to renew it easily via the Communauto mobile app.
Please note: You need a smart phone (or a tablet compatible with the Communauto application) to take advantage of 20-trip FLEX Pass, otherwise you will not be able to activate your passes when using a vehicle.
How to use your 20-trip FLEX Pass
With a 20-trip FLEX pass, it’s up to you whether you want to use a pass on any given ride! You can activate it on any trip.
Click on the button (1) to activate the pass before or during a trip; click again to deactivate it. The number to the right (2) lets you know the number of trips remaining on the pass.
Please note: once the trip is over, it is no longer possible to change your selection so do not forget to activate the pass before releasing the vehicle if you want to use it!
Conversely, do not forget to deactivate the pass if the duration of your trip means that you will not save enough to justify using a pass for that trip (if you activate a pass for a vehicle you’ve blocked, but then don’t use the vehicle, the pass will automatically deactivate for that trip).
Pro tip: Activate the pass immediately after blocking the vehicle so you don’t risk forgetting afterwards!
General terms of use
- The FLEX pass is valid for one month from its effective date.
- Your eligible trips only become billable starting on the 31st minute (75 km included/trip, 24¢/km additional kms).
- The free period applies to the first billable 30 minutes of your trip. You remain eligible for all other credits that may apply when you use a FLEX vehicle: 30 free minutes to get to the vehicle once it has been blocked, credit of up to 15 minutes for snow removal in winter, and 20 free minutes when you fuel up with at least $20 of gas. The relocation credit, however, cannot be combined with the 30-minute FLEX Pass credit. Only one 30-minute credit will be granted per trip.
- Unless you have chosen one of the other Damage Protection Plan options (see above), the default amount of one dollar and fifty cents ($1.50) per trip applies, to limit your liability to $600 in the event of damage or collision (at-fault or not).
- The use of a pass may be suspended without the right to credit, refund, or extension of the period of validity, in the event of non-compliance with the terms of the Contract or Rules and Regulations for the use of vehicles (balance overdue, bank withdrawal failure, etc.).
Condition specific to FLEX Unlimited Pass
Consecutive use of vehicles: in order to enjoy the 30 free minutes of use, you must allow for a period of 45 minutes between the end of one trip and the beginning of the next. The same period (45 minutes) applies before a vehicle can be re-blocked and/or used by a co-member or another authorized driver from the same business membership.
Conditions specific to FLEX passes comprising a predetermined number of trips including the FLEXauto pass offered by the Réseau de transport de la Capitale in Québec (RTC)
• The pass is valid for a specific number of trips (i.e. 20 for the regular pass that can be obtained from Communauto or 10 in the case of the FLEXauto pass offered by the RTC). Trips not used before a pass expires cannot be carried over to the next month.
• It’s up to you whether or not you apply the pass on a particular trip. You can activate it on any trip (there are no restrictions).
• You can activate your pass from the moment you block a vehicle; it is then possible to deactivate or reactivate it as many times as you wish for as long as the trip is still in progress. Once the vehicle has been released, it is no longer possible to modify your selection.
• The use of a FLEX Pass is reserved to its holder. As part of a family or business membership, each co-member or authorized driver will need to add their own FLEX Pass to their account to also take advantage of the offer.