Our Services
In Quebec, Communauto offers two distinct services: the one-way FLEX service, available only in Quebec City and Montreal, which does not require a reservation, and the round-trip reservation service, available in Quebec City, Montreal, Sherbrooke and Gatineau.
Watch our videos to know how to take a Communauto FLEX or how to reserve ans use a round-trip vehicle. For all the details, see “Using and Parking One-Way FLEX Vehicles”, or “Using Round-trip Vehicles available by reservation” in the FAQ.
Round-trip vehicles available by reservation
Station-based: Bring your Communauto back to its station.
- Pick up the car at the station you selected and return it to the station where you picked it up at the agreed time.
- Round-trip vehicles can be booked up to a month in advance.
- Ideal for planned trips or when you need to make sure you have access to a vehicle at a specific time and place.
One-way FLEX without reservation
Travel from point A to B: Release your FLEX car where you want, when you want.
- The ideal solution for spontaneous trips or when you plan to return using another transportation mode.
- Release the car at your destination within the FLEX Zone in the same city where the vehicle belongs to take advantage of parking in resident-only zones.
- Feel the freedom of getting around with FLEX!
All Quebec members have access to vehicles in all cities where Communauto is present in the province.
To learn how to access cars elsewhere, see “How do I use Communauto in other provinces and countries?” in the FAQ.
Find a Car
Download the Communauto app to reserve a vehicle.
Stations
FLEX Zone
To get an idea of the extent of our network in Quebec, visit the Gatineau, Quebec, and Sherbrooke sites.
Our Fleet
Choose between our different types of vehicles, depending on your needs!
| Hatchback | Sedan | |
| Compact | Toyota Prius C Kia Rio Chevrolet Bolt (Electric vehicle) | |
| Mid-size | Kia Niro (hybrid and electric models) Hyundai Kona Hyundai Venue Kia Soul | Toyota Corolla Hyundai Elantra Kia Forte Nissan Sentra Hyundai Sonata |
| Family (+ 10%) | Toyota Prius V Kia Sportage Nissan Kicks Hyundai Tucson Kia Forte 5 | |
| Utility (+ 15%) | N/A | N/A |
| Minivan (+ 15%) | Kia Carnival Kia Sorento |
When you reserve a vehicle with the Communauto app, the search tool lets you check availability while specifying the category of vehicle, as well as several accessories. Simply use the “Options” menu.
All our vehicles are non-smoking.
Baby Seats
Child seats are available in certain round-trip vehicles. To find them, select “Baby s. less than 18 kg”, or “Baby s. less than 30 kg” (do not select both at the same time) in the “Options” menu under vehicle search tool on the mobile app.
Parking
Freedom from parking hassles is one of the big advantages of carsharing. There’s no need to pay for monthly parking, and it’s one more way that carsharing saves you money!
Round-trip vehicle parking
All of our round-trip vehicles have reserved parking spaces which will be waiting for you at the end of each trip.
Our vehicle stations are located, for the most part, in private or public lots. At most stations, there is a specific parking spot reserved for us, while in some, it is possible to park anywhere onsite.
Find out parking details in the Communauto app by clicking on the station name once you have selected a vehicle. Learn more >
Vehicles in Station Zones
Unlike a regular station with a fixed location, a station zone corresponds to an area on the map, visible in the Communauto app. To find out the perimeter covered by a station zone, simply click on its icon.
Vehicles at these stations are parked on the street and can be anywhere within the zone boundaries. They do not have a fixed parking space.
They have the same parking permits as FLEX cars since the same rules apply for on-street parking. At the end of your trip, you simply release the car inside its station zone and make sure that the space is not restricted. You will need to pay special attention to the signage. Learn more >
FLEX parking
In Quebec City and Montreal, FLEX vehicles can be released within the FLEX Zone where “Excepté véhicules munis d’un permis” signs are displayed, provided there are no additional parking restrictions in place.
Be sure to check all parking signs before you release the vehicle.
Keep in mind that you are not allowed to release a vehicle in a zone with temporary parking restrictions, even if parking is permitted at the time of your return.
FLEX cars can also be released on other streets where there are no restrictions within the FLEX Zone as well as in “FLEX Drop-off Points”.
To learn all the details about where you can or cannot park inside the FLEX Zone consult our FLEX parking guides:
- Quebec parking rules. Learn more >
- Montreal parking rules. Learn more >
Gas
The cost of gas is always included in our rates.
For your convenience, credit cards are provided in vehicles for refuelling. For instructions on how to use the cards, see “Fuelling, collisions, and other trip-related questions” in the FAQ.
We ask that you return the vehicles with at least a quarter tank of gas. This is a rule of courtesy toward other members.
Insurance
Communauto vehicles are covered by insurance, including collision and third-party liability. You can drive with peace of mind! When you apply, all you have to do is choose a Damage Protection Plan option which will determine the maximum damage fee you will have to pay in the event of collision or damage to a vehicle, namely: $ 0, $300, or $600 per event (responsible or not). Learn more >
See Insurance and Damage Protection in the FAQ for full details.
Eligibility Requirements
To be eligible to join, you must:
- Be at least 19 years of age (unless joining under a family membership)
- Have a valid and unexpired Class 5 or 5 Probationary license
- Have a relatively clean driving record
- Have a good credit record
Within a minimum of the last three years, you must:
- Have no major or criminal driving convictions
- Have no violations relating to impaired driving
You can order your driving record and claims history online, in person, or by mail, from the SAAQ and the Groupement des assureurs automobiles at no cost. See order my driving records.
You have one month, following your registration, to provide us with these two documents.
See Eligibility Criteria in the FAQ for full details, or what to do if your driver’s licence has been issued in another province or country.
Application timeline
Please allow four business days for us to process your application.
As soon as you receive the email confirming approval of your application, you can start using the service without delay.